Description
Chief conductors are responsible for the safe performance of all operational tasks on board of passenger trains outside the drivers cab, such as supervising safe opening and closing of the train's doors. They supervise and ensure the continuous care for the safety of passengers, especially in the case of technical incidents and emergency situations. They ensure the operational communication to the driver and to traffic control staff as defined in operational regulations. In case of several staff members attending the train, they supervise the team of conductors. They also carry out commercial activities such as ticket control and selling, and provide support and information to passengers as well as gastronomic services.
EssentialOptional
Theoretical Knowledge
Practical Skills
check tickets throughout carriagescommunicate clearly with passengershandle petty cashanswer questions about the train transport serviceprovide information to passengershandle stressful situations in the work placespeak different languagesensure implementation of safe driving practicesensure passenger comforthelp to control passenger behaviour during emergency situationscommunicate reports provided by passengerscheck carriagessell train ticketsprovide information on train routesapply tramway regulationsassist disable passengerscontrol the opening and closing of train doorsoperate railway communication systemsassist passengers in emergency situationscommunicate with customersmonitor train schedulesoperate electronic payment terminalsact reliablyuse different communication channels