Description
ICT account managers build business relationships with customers to facilitate the sale of hardware, software, telecommunications or ICT services. They also identify opportunities and manage sourcing and delivery of products to customers. They achieve sales targets and maintain profitability.
EssentialOptional
Theoretical Knowledge
Practical Skills
implement customer follow-upidentify new business opportunitiesproduce sales reportsimplement sales strategiesmanage contractskeep records on salesperform customers’ needs analysisapply company policiesguarantee customer satisfactionmaximise sales revenuesuse customer relationship management softwaremaintain relationship with customersperform data analysisimplement marketing strategiesdevelop account strategyensure compliance with legal requirementsdeliver a sales pitchachieve sales targetsperform market researchstudy sales levels of productscoordinate technological activitiesimplement strategic planningbuild business relationshipsset sales goalsadhere to organisational guidelinesforecast account metricsperform data miningidentify ICT user needsmaintain customer records