Description
Train attendants work on trains to provide services to passengers such as welcoming passengers, answering their questions and serving meals.
EssentialOptional
Theoretical Knowledge
Practical Skills
install passenger service unitscomply with food safety and hygieneresearch passenger needsmaintain customer serviceserve food in table servicegreet guestsassist passengershandle financial transactionsread stowage plansprovide first aidcheck tickets throughout carriagesdistribute local information materialsassist clients with special needsanswer questions about the train transport serviceapply transportation management conceptsidentify customer's needsservice roomsimplement sales strategiesmanage lost and found articleshandle customer complaintsgive instructions to staffrestrict passenger access to specific areas on boardcheck carriagesshow intercultural awarenesshandle guest luggagedemonstrate emergency proceduresassist passengers in emergency situationsassist passengers with timetable informationuse different communication channelsfacilitate safe disembarkation of passengersmanage the customer experienceimplement marketing strategiesbe friendly to passengersmaintain stock supplies for guest cabin