Description
Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. They monitor organisations to ensure compliance to consumer rights standards, and aid consumers in handling disputes.
EssentialOptional
Theoretical Knowledge
Practical Skills
advise on consumer rightskeep records of customer interactionapply technical communication skillsprotect client interestsinspect government policy complianceinvestigate complaints related to consumer protectionapply conflict managementrespond to enquiriescommunicate with customersreport test findingsmaintain relations with local representativesassess quality of servicesliaise with local authoritiesensure law applicationprevent fraudulent activitieskeep task recordsprovide legal adviceuse different communication channelscompile legal documentsadvise on government policy compliancepromote responsible consumer behaviour