Description
Motor vehicle aftersales managers maximise sales by closing business on an ongoing basis. They negotiate with existing clients for contract renewals. They maintain contracts, deal with claims, manage warranty, and investigate damages on products.
EssentialOptional
Theoretical Knowledge
Practical Skills
supervise sales activitiesmonitor after sales recordsmanage aftersales processes to comply with business standardsensure compliance with warranty contractsbuild business relationshipsmanage staffperform customers’ needs analysisplan event marketing for promotional campaignsprovide customer follow-up servicesdevelop aftersale policiesshow diplomacyguarantee customer satisfactionuse mathematical tools for managing vehiclesnegotiate sales contractsproduce statistical financial recordsapply business acumenoperate dealership management systemimplement customer follow-upapply numeracy skillsgive instructions to staffmeet deadlinesreport accounts of the professional activitythink proactively to secure sales